Work
Work
About
About
Redesign CloudKitchens customer onboarding experience
Redesigned the CloudKitchens customer onboarding task list to make the experience clearer and faster.
I mapped the onboarding journey, audited the current task list, and designed solutions to centralize tasks, show progress, and highlight priorities. Also collaborated with another team improving onboarding communication.
Lead Product Designer
Responsive Web App
2025
Problem
After signing with CloudKitchens, restaurant operators begin onboarding—but the current task list doesn’t reflect how onboarding actually works. Customers struggled to understand:
- where tasks lived
- what had been completed
- what to prioritize next
Design opportunities
Through user interviews and stakeholder alignment, we identified key opportunities to streamline the onboarding experience:
- Centralize all onboarding tasks in one place
- Improve visibility through clear task statuses and shared progress by showing both customer and CSM task updates
- Guide users by surfacing urgent actions, dependencies, and next priorities
- Strengthen communication to better support customers’ issues (explored in a parallel initiative focused on onboarding communication)
Process
We partnered with the CSM team to deeply understand the onboarding experience:
Mapped the end-to-end journey to visualize current workflows across roles and tools
Audited the existing task list to uncover pain points and gaps
Co-led solution workshops to brainstorm and prioritize improvements with stakeholders
Design solution
Task list view
IMPROVEMENT
- Include all onboarding tasks into one place
- Add CloudKitchens-side tasks for visibility
- Add detailed status updates for clarity
- Grouped tasks based on dependencies to show where they are
- Providing clear instructions for tasks that are not yet started, locked or in progress.
Task list view_in progress
Grouped tasks
Independent tasks
Independent task
I also surfaced and prioritized critical initial onboarding tasks in Business Manager to help customers unblock the onboarding process faster.
Initial tasks
Initial task list on the landing page
Remainig task list view on landing page
Remaining tasks
Remaining tasks list on the landing page
Remainig task list view on landing page
Outcome
The new onboarding experience has reduced onboarding time and improved customer satisfaction.
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Work
Work
About
About
Redesign CloudKitchens customer onboarding experience
Redesigned the CloudKitchens customer onboarding task list to make the experience clearer and faster.
I mapped the onboarding journey, audited the current task list, and designed solutions to centralize tasks, show progress, and highlight priorities. Also collaborated with another team improving onboarding communication.
Lead Product Designer
Responsive Web App
2025
Problem
After signing with CloudKitchens, restaurant operators begin onboarding—but the current task list doesn’t reflect how onboarding actually works. Customers struggled to understand:
- where tasks lived
- what had been completed
- what to prioritize next
Design opportunities
Through user interviews and stakeholder alignment, we identified key opportunities to streamline the onboarding experience:
- Centralize all onboarding tasks in one place
- Improve visibility through clear task statuses and shared progress by showing both customer and CSM task updates
- Guide users by surfacing urgent actions, dependencies, and next priorities
- Strengthen communication to better support customers’ issues (explored in a parallel initiative focused on onboarding communication)
Process
We partnered with the CSM team to deeply understand the onboarding experience:
Mapped the end-to-end journey to visualize current workflows across roles and tools
Audited the existing task list to uncover pain points and gaps
Co-led solution workshops to brainstorm and prioritize improvements with stakeholders
Design solution
Task list view
Task list view_in progress
Grouped tasks
Independent tasks
Independent task
Add detailed status updates for clarity
Add CloudKitchens-side tasks for visibility
Include all onboarding tasks into one place
Grouped tasks based on dependencies to show where they are
Providing clear instructions for tasks that are not yet started, locked or in progress.
I also surfaced and prioritized critical initial onboarding tasks in Business Manager to help customers unblock the onboarding process faster.
Initial tasks
Initial task list on the landing page
Remainig task list view on landing page
Remaining tasks
Remaining tasks list on the landing page
Remainig task list view on landing page
Outcome
The new onboarding experience has reduced onboarding time and improved customer satisfaction.
Other Projects
Serenity: From Mental Health Chatbot to Clinical Platform
See Project
→
See Project
→
Modular TV Feed Redesign for Facility Operations
See Project
→
See Project
→
Automating Business Reports with AI-Generated Insights
See Project
→
See Project
→
More Projects
See Project
→
See Project
→
Improving Inventory Accuracy With a Scan-First, Location-Based Workflow
See Project
→
See Project
→
Improve Market Analysis Tool for AE Adoption
See Project
→
See Project
→
Create AI-Driven Menu Optimization Experience
See Project
→
See Project
→
Work
Work
About
About
Redesign CloudKitchens customer onboarding experience
Redesigned the CloudKitchens customer onboarding task list to make the experience clearer and faster.
I mapped the onboarding journey, audited the current task list, and designed solutions to centralize tasks, show progress, and highlight priorities. Also collaborated with another team improving onboarding communication.
Lead Product Designer
Responsive Web App
2025
Problem
After signing with CloudKitchens, restaurant operators begin onboarding—but the current task list doesn’t reflect how onboarding actually works. Customers struggled to understand:
- where tasks lived
- what had been completed
- what to prioritize next
Design opportunities
Through user interviews and stakeholder alignment, we identified key opportunities to streamline the onboarding experience:
- Centralize all onboarding tasks in one place
- Improve visibility through clear task statuses and shared progress by showing both customer and CSM task updates
- Guide users by surfacing urgent actions, dependencies, and next priorities
- Strengthen communication to better support customers’ issues (explored in a parallel initiative focused on onboarding communication)
Process
We partnered with the CSM team to deeply understand the onboarding experience:
Mapped the end-to-end journey to visualize current workflows across roles and tools
Audited the existing task list to uncover pain points and gaps
Co-led solution workshops to brainstorm and prioritize improvements with stakeholders
Design solution
Task list view
Task list view_in progress
Grouped tasks
Independent task
Independent task
Add detailed status updates for clarity
Add CloudKitchens-side tasks for visibility
Include all onboarding tasks into one place
Grouped tasks based on dependencies to show where they are
Providing clear instructions for tasks that are not yet started, locked or in progress.
I also surfaced and prioritized critical initial onboarding tasks in Business Manager to help customers unblock the onboarding process faster.
Initial tasks
Initial task list on the landing page
Reminder email for Initial tasks
Remaining tasks
Remaining tasks list on the landing page
Reminder email for Initial tasks
Outcome
The new onboarding experience has reduced onboarding time and improved customer satisfaction.
Other Projects
Serenity: From Mental Health Chatbot to Clinical Platform
See Project
→
See Project
→
Modular TV Feed Redesign for Facility Operations
See Project
→
See Project
→
Automating Business Reports with AI-Generated Insights
See Project
→
See Project
→
More Projects
See Project
→
See Project
→
Improving Inventory Accuracy With a Scan-First, Location-Based Workflow
See Project
→
See Project
→
Improve Market Analysis Tool for AE Adoption
See Project
→
See Project
→
Create AI-Driven Menu Optimization Experience
See Project
→
See Project
→
